For several days, complaints from IBM staff that the company’s messaging system is no longer working have been increasing. According to reports from tech magazine The Register, this is a long-running planned migration of the email service, which has now gone bad after eighteen months of planning.
In front of iX confirmed to IBM that some employees were experiencing “delays in courier service.” In addition, IBM strives to ârestore full service as soon as possibleâ. On the other hand, IBM has not explained the reason for the failure of the system, nor has it denied a connection to the migration.
No access for days
Already two days ago, Reddit users complained about the failure – but in an unofficial forum for IBM employees. According to this, entire teams would not have access to their emails, contacts and calendar. In addition, the synchronization is inconsistent even with functional access: different email clients would display different content.
On the Fishbowl social network, IBM employees also complained: Two days ago, a user complained that the service had already been down for five days – and that was proof that it was [IBM] would not belong to the elite. There were similar voices on Reddit: “How is this company going to navigate it and become relevant again if it doesn’t listen to its employees?”
Outlook, Notes, and Verse are not working
There are no official technical details on the migration. Some employees refer to an alleged liability of HCL; The Indian IT group has had several traditional IBM applications since mid-2019 – including Notes, which is being used as usual. But also the worms touted as the reinvention of electronic mail and abused by negative voices, face the same problems.
According to an anonymous source at the registry, 150,000 to 200,000 out of a total of 400,000 email accounts would be affected. In addition, problems are presented as “delays”, but those affected do not have access to them. IBM also had to close the associated Slack support chat due to too many requests.
In another report quotes the other hand ledger, an IBM employee who sees the blame on CFO James Kavanaugh: He wanted to cut costs and didn’t hire the right people. He has been responsible for Big Blue’s finances since January 2018 and previously headed the âTransformation & Operationsâ division.
Slack and the phone enter the breach
In the opinion opposite iX told IBM that they were using “a number of alternative means of communication.” These are designed to ‘minimize disruption to our customers and our business. [â¦] guarantee â. At this point, the ledger refers to Slack, the chat app is running in SaaS mode, and an IBM statement dictated over the phone. The statement from DACH-IBM has reached the iX on the other hand by e-mail – with HCL Notes as sender.
Meanwhile, two other employees say the problems will also affect turnover. IBM had just completed the second fiscal quarter and gave its sales department special instructions on how it could still close deals on time. Instead of receiving electronic signatures via email as before, customers are supposed to send the relevant documents to a special Slack channel.
However, there are also growing voices that there is something good about failure: on Hacker News, one user says he hasn’t received any meeting invitations for three days, so he’s in. actually quite satisfied with the migration. A Fishbowl employee is also looking forward to the break.
Recruiters also seem to see an opportunity in the situation – one employee quotes his conversation: âWhy are you still at IBM? They don’t even receive emails properly.
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